Feedback

Quality

We take the quality of teaching seriously. To monitor and improve our courses we undertake pre and post-course surveys to check how we are doing and, importantly, where we might need to do better.

• Pre-course survey. The pre-course survey aims to find out any previous tiling experience, your expectations of the course, what you hope to achieve by the end of the course, and what your first tiling task will be after the course. This is conducted either by telephone or face-to-face if you visit us.
• Post-course survey. The post-course survey aims to identify whether your pre-course expectations were met, overall how you felt the course went, suggested improvements, and to identify where we might have fallen short of your expectations.

Feedback

Below is a selection of comments extracted from our post-course feedback surveys. We include both positive and negative comments with our answers.

Pre-course Information

"It would be useful to send out the content sheet prior to the course so that we knew what to expect over the week ahead."

"A map would be useful."

We have reviewed our pre-course joining instructions. These now include course content, start/finish times, map, directions, and contact details. Our website has also been updated to provide more information on all our courses.

Most enjoyable/useful

"Purpose built training facility complete with sanitary wear, and level of installation."

"The first day putting tiles on the wall. The last day seeing the finished result."

"Techniques and technicalities of tile fixing around windows, etc."

"Practice cutting and putting up tiles."

Least enjoyable/useful

"The BAL products were not explained very well."

"Hearing about adhesives/grouts without any practical experience of mixing etc."

"Not enough on laying out for different rooms."

". not enough input on tricks of the trade ."

". list of tools and approximate cost."

"It is a very tiring week! I didn't expect to be quite so exhausted! Obviously a skill underestimated in my mind."

The course content has been restructured to give an appropriate level of detail on adhesives and grout dependant on course type and length. Students work at different rates, those students who complete their practical tiling early will be shown different tiling layouts. We now include tools of the trade and can organise them to be delivered next working day from our suppliers. Tricks on the trade are more clearly explained, and finally we can't do much about exhaustion!

Course Balance

Just right. I was able to find my own pace of working. Mistakes were forgiven, and the patience demonstrated helped me to move on with ease."

"Enough time to set two styles of floor laying."

"Just right."

"Everything was the right time theory and practical."

"If I needed more time that was OK."

"Flexible approach."

Overall

"Another good course, have learnt more and practical skills learnt form 1st course have been put to good use. Confident now to tackle simple tiling tasks which will give me confidence to tackle bigger or more complicated projects in the future."

"Very good course. I know more than I did on Monday so success!"

"I will walk away and tile things in my own home which I would not have done before."

"The week passed really quickly. They say that time flies when you enjoy yourself. I walk away happy and confident."

"I feel equipped at the end of the course to tile a standard bathroom but would like to know more about design and working with different media."

"I feel I have raised my confidence from 0 - 75% over the course of the week and can only improve with experience."